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Friday, December 30, 2011

Miracles take Longer

Complaint of the day:- Hi my sister hasnt received this book yet would you let me know why and when the book will arrive please. Thank you.

I have no problem with these kind of enquiries.  I understand that little uneasy feeling when you get when you order something online, from a company you've never heard of and the need for reassurance that everything is going to be ok.

But - the book ordered on the 20th December, hasn't yet arrived........in Canada - which is quite a long way from Dunstable!  The post offices of both countries have been shut for 3 of those 10 days and in actual fact taking into account weekends there have only been 5 working days since the date of the order, which incidentally was posted via airmail same day as ordered.  A little patience Grasshopper! A little patience!

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